SA-Airlines

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South African Call Centre: 086 100 1234

International Tel:

JNB: +27 (11) 086 6100

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flyafrica

Flyafrica

South Africa is about to gain yet another entry into the domestic airline market, Flyafrica. Africa’s low cost air carrier Flyafrica will further enhance business opportunities between African countries with its flight routes enabling business people to connect on a personal level. From September the airline commenced daily flights to Lubumbashi in the DRC from Harare at super low fares of $99, including airport taxes, for one-way tickets.

“Following the great enthusiasm and support for our initial service, we are continuing with our expansion plans”, says Professor Karase. “We promised to bring low-fares to the market and we are delighted to be delivering on that promise. Today’s announcement enables passengers to travel around Africa without having to use the traditional path of connecting through Johannesburg. Our new network allows Johannesburg based travellers to connect over Harare to Lubumbashi with a convenient 30 minute stop. This new network, in conjunction with changes to our customer service offering will place Zimbabwe-flyafrica as the airline of choice in Southern Africa.”

The New York Forum Africa, one of the largest assemblies of politicians, entrepreneurs, investors and NGOs in Africa received an announcement from H.E Ali Bongo Ondimda, the President of Gabon for a major initiative to reduce the cost of conducting business in Africa. Proclaiming the launch of Gabon flyafrica.com, a Pan-African budget airline, the intention is to improve air links across Africa reducing monetary costs when conducting business in Africa. Successful in Europe, the low cost model is anticipated to transform Africa’s airline industry with an increase in travel and business for African citizens enabling further trade to develop.

Passengers can book low cost flights from their mobile devices by downloading the Flyafrica mobile app or going online to the website. Use your booking reference number when making payment which must be done within 24 hours of booking and email your proof of payment to eft@flyafrica.com. If you pay after 24 hours your booking will be cancelled and you’ll receive an email confirming this with information regarding your refund.

Check-In

If youve paid for your ticket and pre-purchased your luggage, simple drop it off at the luggage drop counter located in the Flyafrica check-in area. Travellers flying with no checked luggage can go to passport control and then to the boarding gate that closes 30 minutes before the departure of your flight.

Baggage

No free luggage is included in your ticket except for cabin luggage with the allowance of one item weighing no more than 7kg and not exceeding dimensions of 55(l)x35(w)x25cm(h) with any additional items incurring a fee. Checked-in luggage of 20 or 30kg can be pre-booked online at a cheaper rate or at the airport at the standard rate with one piece being no more than 58cm in dimension. Any excess luggage will charged at a per-kilo rate up to 32kg.

In-flight Experience

The airline offers two classes of travel, Economy and Business Class with either class affording you outstanding value for money. Business Class passengers can enjoy Flyafrica’s luxury passenger lounge, priority boarding including complimentary beverages and snacks on board. Business Class cabins on Boeing 737s have two seats on either side of the aisle allowing for maximum comfort and space with seats being ergonomically designed for additional legroom. Travelling in Economy Class, passengers can purchase a choice of snacks, alcoholic and non-alcoholic beverages paying with cash in Central African Francs, US Dollars, Euros, South African Rand including credit cards.

The airlines in-flight magazine flyafrica.com is a glossy full colour monthly publication that will keep passengers engaged while enjoying their flight.

Additional Services

The airline does not cater for unaccompanied minors and any child under the age of 16 must have an adult flying with them.

Passengers travelling with wheelchairs or requiring physical assistance must contact the call centre before flying and should go to the fares & fees page to see precise costs for these additional services. The airline does not accept passengers requiring an extra seat or extra assistance for a medical condition.

Expectant mothers are acceptable to fly provided they meet the necessary requirements from the airline.

Minors aged between eight days and 23 months are classed as infants and welcome to travel with an adult. Only one infant is allowed with one adult with a maximum of six infants on any given flight.

Call Centre Contact Info

  • South Africa : +27 10 100 3540
  • Zimbabwe : +263 86 770 00312
  • Namibia : +264 83 330 0370
  • Zambia : +260 964 000781